Δημοσιεύσεις Μελών ΔΕΠ
Bellou, V. & Andronikidis, A. (2008) The impact of internal service quality on customer service behaviour: Evidence from the banking sector, International Journal of Quality and Reliability Management, 25 (9), pp.943–954.
- Κατηγορία: Δημοσιεύσεις 2008